RIGHT OF WITHDRAWAL

You have the right to withdraw from this contract within a period of 14 calendar days without justification. The withdrawal period will expire 14 days from the day you received the material.

To exercise the right of withdrawal, you must notify us of your decision to withdraw from the contract through an unequivocal statement, for example an email. You can use the sample withdrawal form that appears at the bottom of this page. To meet the withdrawal period, it is enough that the communication of desire to use this right is sent before the corresponding period expires.

In case of withdrawal on your part, we will refund the payments received from you without undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. , provided that within that period we have received the product in our store to verify that it is in perfect condition, unused and with the original packaging as received. We will proceed to make said refund using the same means of payment used by you for the initial transaction, unless you have expressly provided another method and it has been agreed with us.

In case of withdrawal of purchase, you must send the product to our store by your own means. You must return or deliver the goods directly to Sanferbike S.L. C/ Lozano 2 - 28053 Madrid (Spain), without undue delay and, in any case, no later than 14 calendar days from the date on which you notify us of your decision to withdraw from the contract.

EASY AND FAST ONLINE RETURNS FOR SMALL PACKAGES

Once we receive the item and verify that it is in perfect condition (unused and with all the labels/original packaging) we will proceed to refund the amount of the item with the same means of payment that you used in the purchase. If you are in the Community of Madrid or surroundings, you can go to your nearest Sanferbike store to make the return, we will pick up the item, but the payment of the money will be made from the online store through the same means of payment that you used in the purchase. .

IMPORTANT NOTICE: As an exception, our store in San Sebastián de los Reyes does not work with the Trek or Bontrager brands, nor will we accept returns of Trek or Bontrager products purchased through our online store or in our physical stores.

RETURN OF BICYCLES OR LARGE ITEMS

Once we receive the merchandise in our warehouses and verify that all the above conditions are met, Sanferbike will accept the return of the product and the corresponding amount will be refunded according to the method of payment made.

ADMINISTRATION FEES

There are no management fees if you made the payment by bank card: The amount will be paid on the same card. If you paid by credit card, it is likely that your bank will not show you the refund amount in your balance until the following month.

There are no management fees if payment is made by bank transfer: We will ask you for an account number where you can pay the amount (you will have to send it to [email protected]).

If you make the payment by financing: the cancellation of the same will be processed after payment of administrative management expenses valued at €50.

PREPARATION COSTS

The prices shown, unless expressly indicated otherwise, do not include the provision of services necessary in the case of bicycle preparation, nor the expenses of management, adjustment, handling, packaging and preparation for shipment or other additional services and annexes to the purchased product.

Additionally, in case of withdrawal and return, the expenses incurred as a result of your order will be passed on.

PREPARATION COSTS

The prices shown, unless expressly indicated otherwise, do not include the provision of services necessary in the case of bicycle preparation, nor the expenses of management, adjustment, handling, packaging and preparation for shipment or other additional services and annexes to the purchased product.

Additionally, in case of withdrawal and return, the expenses incurred as a result of your order will be passed on.

CASE OF BICYCLE RETURN: In the specific case of returning the purchase of a frame, bicycle or a bulky item, Sanferbike will pass on the special preparation costs generated by your order valued at €50 for orders from Spain, €100 for Portugal and €150 for internationals, deducting them from the amount to be returned. For example: if you give up the purchase of a €3,000 bicycle, Sanferbike will return the amount paid, subtracting the corresponding expense generated from handling, preparation, packaging and special protection required by the shipment of a bicycle or bulky item; as well as the expenses of definancing if this were necessary.

If the bike is not found at the Sanferbike facilities and it must be expressly requested from the manufacturer or distributor (information indicated during the purchase process), the return costs generated by the return of the bicycle to its warehouse will be added to the previous charges. of origin, provided that the bike has already arrived at Sanferbike or is in transit. We can only avoid passing on this expense if at the time of the withdrawal request, the preparation and shipment by the manufacturer has not yet been executed.

If the brand is national and has the material in Spain, the amount to be passed on is €90.

If the brand's facilities are outside the country (usually Europe), these return costs amount to €250.

These provisions do not affect the rights recognized to the consumer by current legislation. You will receive the refund of the amount as soon as possible, with a maximum period of 14 calendar days from the receipt of the returned product in our warehouse.

IMPORTANT NOTICE: As an exception, our store in San Sebastián de los Reyes does not work with the Trek or Bontrager brands, nor will we accept returns of Trek or Bontrager products purchased through our online store or in our physical stores.

In accordance with article 71 of Law 3/2014, of March 28, which modifies the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, it is stipulated that the right of withdrawal It will not be applicable to contracts that refer to:

- The provision of services, once the service has been fully executed (this is the case, for example, of the bicycle adjustment and preparation service for shipment).

- The supply of goods assembled, manufactured or made according to the consumer's specifications, tailored to the user or clearly personalized.

- The supply of goods that can deteriorate or expire quickly.

- The supply of sealed goods that are not suitable to be returned for reasons of health protection or hygiene and that have been unsealed after delivery.